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Helpdesk Management System

Php Exam Script Subjects (Paid version) : Helpdesk Management System

If users have any questions or problems they can ask it via creating a new ticket .

1) Click Helpdesk->Create ticket
2) Fill the form and click "Save"

3) Once you click "Save" button , the notification mail will be sent to all users that are marked in "Roles->Access management page"

4) Page will be redirect to the list of Tickets . Administrators can assign it to technicans . Technicans also can be set in Roles - Access management page .

5) After creating tickets administrators and ticket creator can send messages to each other and talk about the issue in "replies" section . To open the "replies" section you need to click subject name .

6) Files also can be attached to the ticket and to replies also . The allowed file extensions can be set in config.php file as below :

 

$HELPDESK_FILE_FORMATS = array("jpg","jpeg","gif","pdf","txt","xls","xlsx","doc","docx","mpeg","mpg","mp4","mp3","tif","tiff","png");

 

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all tickets are storing in "tickets" table
information about ticket creators are storing in d_txs table
all ticket replies are storing in ticket_replies table

read/unread marks are storing in ticket_views table

 


Installation
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Menu management
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Access management : Branches
Php Exam Script Subjects (Paid version) : Access management : Branches

Access management : Roles
Php Exam Script Subjects (Paid version) : Access management : Roles

Access management : Users
Php Exam Script Subjects (Paid version) : Access management : Users

Access management : Restoring password
Php Exam Script Subjects (Paid version) : Access management : Restoring password

Access management : User Groups
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Questions : Manage Categories
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Questions : Manage Themes
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Questions : Manage Presentations
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Exams : Create Exam
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Email templates
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Receiving payments with Paypal
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Php Exam Script Subjects (Paid version) : Helpdesk Management System

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